Refund policy
Last updated: June 2026
At Durga Foods, we take great pride in the quality of our products. Due to the perishable nature of food items, we have a limited return policy as outlined below.
No Returns on Food Products For hygiene and safety reasons, we do not accept returns on any food products once delivered. Please ensure you review your order carefully before placing it.
Damaged or Defective Items If your order arrives damaged, tampered with, or with a manufacturing defect, please contact us within 48 hours of delivery at support@thedurgafoods.com with:
- Your order number
- Clear photographs of the damaged product and packaging
We will review your claim and offer a replacement or store credit at our discretion.
Wrong Item Delivered If you received an incorrect item, please contact us within 48 hours of delivery with your order number and photos. We will arrange for the correct item to be sent at no additional cost.
Cancellations Orders can be cancelled within 12 hours of placement, provided they have not yet entered the preparation stage. Once preparation has begun, cancellations cannot be accepted. To request a cancellation, email us at support@thedurgafoods.com with your order number.
Refunds Approved refunds will be processed within 7–10 business days to the original payment method. Shipping charges are non-refundable.
International Orders We are unable to offer replacements or refunds for international orders delayed or held by customs. Customers are responsible for ensuring their country permits the import of the food products ordered.
Contact Us For any concerns, please reach out to us at support@thedurgafoods.com within 48 hours of receiving your order.